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FREQUENTLY ASKED QUESTIONS

To help you prepare for your stay, we have composed a list of Frequently Asked Questions.   

We really hope this is helpful to you.   

Should you have any further questions relating to a forthcoming visit to The Mariner, either to eat or to sleep, please do not hesitate to contact us.  We are available by telephone: 098 29200 and via e-mail: welcome@themariner.ie  We would be delighted to hear from you and will do everything we can to help. 

Q.What time is check in?
A. You may check into The Mariner from 4.00pm.  

Q.What time is check out?
A. Our check-out time is 12.00 noon. 

Q.Can I request a late checkout?
A. A later check-out time may be facilitated on request.  There is an additional charge of €25.00 for this service. 

Q.What facilities do the guest bedrooms offer?
A. Our guest bedrooms comprise a Smart TV, rainfall shower, desk & chair, iron and ironing board, hair dryer, complimentary toiletries and a safe. 

Q.Do guest bedrooms comprise tea/coffee facilities?
A. Tea and coffee making facilities are available in all guest bedrooms.  An extensive hot beverage menu is also available in our Bistro. 

Q.Can you cater for families?
A. Our Family Roomcomprises a King size bed, a single bed and a double sofa bed, and caters for 2 adults and up to 3 children. 

Q.Do you have wheelchair accessible rooms?
A. Yes, The Mariner comprises wheelchair accessible guest bedrooms.  Please call us prior to your arrival to discuss your particular requirements and we will do everything we can you make your stay as comfortable and enjoyable as possible. 

Q.Is car parking available?
A. Car parking is available directly opposite our hotel.  Parking charges apply Monday to Saturday, which is €2.00 for a 24-hour period.  There is no charge for Sunday parking.  On street car parking is free from 6.00pm until 9.00am, and all day Sunday.  Parking charges apply outside of these hours. 

Q.Is Wi-Fi available?
A. For the benefit of our guests, The Mariner offers complimentary Wi-Fi throughout the hotel.  We have installed the best-in-class Ruckus Wi-Fi system, which guarantees superior connectivity and signal.  This provides a seamless experience, whether you are conducting a video conferencing call on your laptop or simply browsing the web on your mobile or tablet. 

Q.Do you have policies and procedures in place in relation to Covid-19?
A. In accordance with Government and Fáilte Ireland guidelines, we have implemented a brand new set of policies and operational procedures to keep our guests, and our team members, safe at all times whilst on our premises.  To find out more, please visithttps://www.themariner.ie/about/covid-19-policies-and-procedures/ 

Q.What forms of payment are accepted?
A. We accept all major credit and debit cards.  Please be advised that all credit and debit cards will be charged for the full amount 24 hours in advance of your stay, unless otherwise stated in your booking terms. 

Q.What time is breakfast served at?
A. Breakfast is served between 7.30am and 10.00am Monday to Friday, and 8.00am to 10.30am Saturday and Sunday, either in the Bistro or in the comfort of your room.  If you have not already pre-booked breakfast, you do have the opportunity to book on check-in.  The cost is €10.95 per adult and €7.95 per child.   

Q.What are the dining options?
A. Should you wish to dine with us during your stay, we would be delighted to assist you with your reservation. Our Bistro Menu is served daily, from 12.00pm to 4.00pm, in our elegant casual dining Bistro.  This is a varied menu comprising delicious light bites, gourmet sandwiches, salads and soups, as well as hot daily specials.  

Our Dinner Menu is served from 4.00pm to 9.00pm, seven days a week.  This is a diverse menu comprising well-loved traditional classics with a contemporary twist, as well as Head Chef David Howley’s own creations.   

All dishes are prepared using the finest seasonal ingredients of the day. 

We offer a four course inclusive meal to hotel residents for €26.00 per person.  We recommend that you book in advance to avoid disappointment.  

Pre-Book before your arrival and avail of a complimentary glass of wine or soft drink with your meal. 

Q.Do you cater for food allergies?
A. Yes, we consider all food allergies throughout our Menus.  If you have any special dietary requirements, please notify your server and we will do everything we can to assist you. 

Q.Are you pet friendly?
A. We welcome guide dogs and assistant animals within our hotel. 

Q.Is smoking permitted?
A. We respectfully request that guests refrain from smoking in the hotel and in the guest bedrooms, as smoking is not permitted on our premises.  Smoking within the hotel will incur a charge of €150.00. 

Q.Do you have a leisure centre?
A. Whilst we do not have a leisure centre on site, we do provide guests with the opportunity to purchase tickets for Westport Leisure Parkwhich is located nearby.  Westport Leisure Park has a 25m swimming pool, a children’s fun pool, an air-conditioned fitness suite, a health spa with sauna, steam room and relaxation room and Aerobics and Spinning studios. 

Q.What leisure activities are available near the hotel?
A. Located in the heart of Westport Town, on the Wild Atlantic Way, The Mariner provides the perfect base from which to experience all that Westport, and the West of Ireland, has to offer.  The opportunities for fun and adventure are endless.  

From unique shopping experiences to enchanting landscapes, water sports to lively night life, historical journeys to cycling on the Great Western Greenway, it’s all on your doorstep. 

Our friendly and helpful team are always close at hand, should you need us.  Take advantage of our impressive local knowledge by asking for recommendations on local activities and attractions. 

Q.How far is The Mariner from the Train Station?
A. The Mariner is a 10-minute walk from Westport Train Station.  Should you wish to be collected by taxi, please notify us in advance of your arrival and we will organise for you. 

Q.What is your cancellation policy?
A. Unless otherwise specified in your booking terms, the following cancellation policy applies Bookings must be cancelled by email a minimum 48 hours in advance of your arrival date.  In the event of a noshow or a cancellation with less than 48 hours’ notice prior to arrival, the full amount of accommodation will be charged.  Alternatively, if booked through a third party, please contact the booking agent directly to cancel your reservation. 

Q.How do I book groups into the hotel?
A. Please note that alternative Terms & Conditions apply when booking 3 or more rooms. 

A non-refundable deposit of €25.00 per person is required at the time of booking and the remaining accommodation balance is payable 7 days prior to arrival.  A Security Deposit of €50.00 per person is also required 7 days prior to arrival on one credit card transaction.  The Security Deposit will be refunded within 7 days of departure, providing all terms and conditions have been adhered to.  Once you have made a booking, a copy of our Group Terms & Conditions will be e-mailed to you.  

 

 

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