Terms & Conditions of the Mariner, Westport
PAYMENT
The outstanding balance is payable 24 hours prior to arrival. Advance Purchase bookings must be paid in full at the time of booking.
EXTRA CHARGES
Guests must settle their extras bill prior to departure – this may include telephone, bar charges or any charges made during the stay.
CANCELLATION CHARGES
Travel Insurance is recommended to cover any losses you may incur as a result of any unexpected curtailment of your holiday or our cancellation policy being enforced, below.
Non arrivals and late cancellations are charged in full.
GROUP NUMBER
The number of persons, per room, made at booking stage, must not be exceeded without prior permission from management. Failure to do so may void your booking.
ARRIVAL/DEPARTURE TIME
The room will be available from 4pm on the day of arrival. The check out time is 12 noon on day of departure. Late departures must be confirmed in advance with reception. There will be a charge of €25 Monday – Friday & €30 Saturday & Sunday for all late departures.
DAMAGE OR BREAKAGES
The room and its contents must be maintained and left in a clean and tidy condition. Any defects found on arrival must be reported to reception immediately. Where the room is returned in an unsatisfactory condition an additional charge for cleaning may be incurred. The cost of repairs and its contents or surrounds arising as a result of negligence or misuse will be billed to the guest, as will the replacement of any missing items.
DAMAGE & DISTURBANCE DEPOSIT:
Groups & Room reservations of more than 3 rooms.
All Group Reservations must pay a non-refundable €25 per person on booking, the remaining accommodation balance is payable 7 days prior to arrival.
A Security Deposit for Damage & Disturbance of €50 per person is payable 7 days prior to arrival. This Deposit will be returned in full within 7 days of departure providing all the Terms and Conditions of The Mariner have been adhered to.
The reservation may be terminated with no refund and the Full Damage & Disturbance Deposit forfeited at the discretion of the management if the Guest(s) behaves in a disruptive manner, cause damage to the property, cause a nuisance or disturbance to other guests/ staff or any other circumstance seen as being unacceptable by the management. On termination of the reservation, the supervisor or management may remove all belongings of the occupier/customer and place in storage or deal with same as is deemed appropriate. However, the risk of such belongings shall at all times remain with the occupier/customer.
TERMIATION OF BOOKING
Management reserves the right to refuse or cancel a booking for any reason, and at any stage of such booking, and to terminate the reservation upon any breech of the Terms & Conditions.
USE OF LEISURE FACILITIES
Use of the off-site leisure facilities at Westport Leisure Park, tickets are available from Reception.
RIGHT TO DECLINE
The Mariner reserves the right to refuse, alter or cancel a booking, even after receipt of final payment. In addition, The Mariner is relieved of all liability should accommodation, facilities or activities not be available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in similar accommodation, and alternative facilities/activities offered.
ACCESS TO ROOMS
Management reserve the right to visit the room at any time.
COMPLAINTS
At The Mariner, Westport, we pride ourselves on our high standards and the quality of service offered to all our guests. In the unlikely event of a problem arising or if you wish to make a complaint, please raise this immediately with the Manager on duty or in writing within 14 days of departure from the facility.
LOST/STOLEN PROPERTY
The Mariner is not responsible for any loss of valuables or property left in or at the property during the stay or after departure. Any lost property found will be held at The Mariner for 28 days only.
SPECIAL REQUESTS
Requests for specific rooms or floors, cots, high-chairs and extra beds must be made at time of booking and prior to arrival. Whilst we will endeavour to do all possible to meet your request, it cannot be guaranteed. It is our policy to provide, where possible any other special requirements for our guests. Please advise on booking and our staff will do their best to accommodate you.
PETS
We regret that pets, with the exception of guide dogs, are not allowed in the facility.
CLEANING, LINEN & TOWELS
We recommend you bring your own towels for use in the leisure centres. Rooms are serviced daily. If extra cleaning or changes to bed linen and/or towels are required please contact reception.
SMOKING
Smoking is not permitted in guest rooms, an automatic charge of €150 will be incurred for guests smoking in bedrooms.
TARIFF
Management reserves the right to adjust the tariff where a change in costs, charges or taxation arises.
PRIVACY POLICY
Our Privacy Statement sets out how we use and processes any information that we obtain from you. It explains how we collect, transfer, process, use and disclose your dates and sets out our security practices. During your stay at the hotel, please note that Closed Circuit TV’s are in operations (recording and storing date locally) for your comfort and safety. We respect your privacy and are committed to protecting your personal information. A full copy of our Privacy Policy can be found on our website. If you wish to contact us on any issue regarding your data protection please do not hesitate to contact us at sales@themariner.ie .
ACCEPTANCE
By making this booking, you have agreed to accept the Terms and Conditions above. You agree to be responsible for the room(s) for the duration of your stay and have read and fully understood the Terms & Conditions of The Mariner.
